Archive Monthly Archives: March 2018

The Best Phone for Your Retail Company

Looking to improve the telecommunication system for your retail business?

The technology of business phones has evolved significantly in recent years. For example, 40% of small businesses have adopted VoIP.

Read on to learn 5 key features that you should look for in retail business phones before you buy!

1. Find Me, Follow Me Functionality

Find Me, Follow Me is a sequencing feature of many modern phone systems. It allows you to set rules of how real-time calls are forwarded through the system.

For example, you could set up a sequence that sends calls to an office line first, then to a cell phone if the first line doesn’t pick up, to another employee, or to voicemail or a call center.

For sales-oriented businesses, this feature can make a huge difference on your bottom line.

This type of call forwarding is especially useful for businesses with clients in different time zones. It can allow you or a remote team to take calls outside of regular business hours without a hitch.

2. Scalability

For small businesses that are looking at long-term growth, scalability in business phone systems is key.

Extra physical wiring and equipment can make adding new lines or extensions over time difficult.

For that reason, it’s important to choose a system that can grow with your business so that you don’t need to replace it after a few years.

3. Visual Voicemail

While voicemail is an important cornerstone for companies, listening to voicemails can be a time-consuming task.

Digital phones, like the ESI ePhone 7, allows for visual voicemail. It’s also worth mentioning that this phone functions like a smartphone on your desk!

Voicemail transcriptions can help you and your team cut down on the time spent listening to customer and client voicemail messages.

4. Cloud-Based Systems

Speaking of digital, these types of phone systems allow for cloud functionality.

By moving your phone system to the cloud, you’ll benefit from increased security and simplicity.

For small businesses that don’t have an IT department to handle infrastructure, moving to a cloud-based system allows you to pass off management to a dedicated team.

Cloud-based digital phones cut down on the amount of physical space used in the office for equipment and phone lines. Also, digital systems are often easier to manage using intuitive browser interfaces.

5. Advanced Call Features

Last but not least, advanced call features are a must for business phones in 2018.

Being able to seamlessly monitor calls, whisper in, conference, and record are crucial functions for businesses needing quality assurance.

With a digital infrastructure, these features and more are just a mouse click away!

Looking For Business Phones?

With this checklist in mind, you’ll be equipped with business phones that are a perfect fit for your retail company!

Did we miss any features that you would definitely need for your organization? Let us know in the comments!

Are the business phone options overwhelming? Not sure where to start? Contact us and we’ll be happy to answer any questions you have!

The Benefits of a Wireless Security Camera for Your Business

Did you know that theft crimes cost U.S. businesses up to $50 billion every year?

If you’re a business owner, it’s important to keep your business secure and safe from these kinds of crimes.

One of the the best ways to do this is by investing in wireless security cameras. These cameras can help reduce theft and even improve workplace productivity.

The Benefits of Wireless Security Cameras for Your Business

Not sure you need wireless security cameras for your business? Here are some key benefits of these cameras and how they’re a great investment for your business.

They Improve Work Productivity

Wireless security cameras aren’t only good for preventing crime, they’re good for keeping an eye on employees. Security cameras can determine safety hazards, capture flaws in work processes, and encourage good employee behavior. Just make sure you tell employees how your system works and make a privacy policy everyone can agree on.

You should also tell employees that this system will help improve performance and not be used to punish people.

They Provide Real-Time Monitoring

The hardest part of being a business owner is the stress of not knowing what’s happening at work when you’re not there. Wireless security cameras allow you to monitor your place of business in real-time, so you can watch things as they unfold. They also let you watch from your mobile device, so you can stay in the loop wherever you go.

They Provide a Better Business Experience

Did you know that many security cameras come with video analytics technology? This means you can use these cameras to track people as they go through your store. This will help you determine what customers like and dislike, and what their general shopping habits are.

You can use this information to build customer profiles and make better business decisions that will improve the customer experience and drive sales.

They Reduce Thefts & Help With Crime

Security cameras are a great way to prevent and reduce theft. In fact, just the presence of a security camera is often enough to convince people not to commit crimes. By installing these cameras, you can reduce theft and other related crimes dramatically, which will keep your business secure and save it money.

And if you do have to deal with an unfortunate crime like theft, you can use your video surveillance footage as valuable evidence in the case. This footage will aid any investigation and hopefully help the authorities find whoever stole from your business.

Final Thoughts on Wireless Security Systems

Many people who have yet to invest in a security system say it’s because the cost isn’t worth it. And while these systems can be a bit expensive, they save you so much money in the long run. They reduce theft, improve workplace productivity, and give you peace of mind, which is priceless.

Are you looking for a security system for your business? What are you looking for in a security system? Let us know your thoughts and questions in the comments below!