Category Archives for Business Phones

ESI ephone 7 - Chesapeake, VA

ESI ePhones: Smartphones for Your Desktop

We live in a world where staying connected with the people in our lives – family, friends, clients, staff, etc. has become an expected luxury. No matter where we are we want to be able to contact others simply and effectively. When in the office, the business phone remains the most valuable and crucial aspect of any business’s communications. Having the right phone for each user ensures that client calls are handled quickly and professionally and inner office communication is seamless and trustworthy. This is where ESI comes in.

ESI Telephone Systems

Since 1987, ESI has worked to perfect the desktop phone as the hub of business communications. It is loaded with advanced yet intuitive and easy-to-use capabilities to make sure that the best features are always at your fingertips. Each phone is purposely built to work smoothly with ESI solutions to deliver the best experience when it comes to communication. These telephone systems make phones from other manufacturers seem ordinary and generic. ESI designs phone and solutions can deliver the highest level of unified communications.

ESI Desktop Smartphones

ESI is constantly changing how businesses normally use their desktop telephones. With the all groundbreaking ePhone4 and ePhone7, this revolution in business communications brings smartphone usability to desktop telephones.

ESI ePhone4

The ESI ePhone4 is ideal for active business phone users. The color display provides a vibrant user experience offering an active view of calls, history, and voice mails.

  • 4” color touchscreen display
  • View call history
  • Visual voice mail
  • 36 programmable keys (no desi strips)
  • Easy key programming through the phone or the ESI Dashboard
  • One-touch call recording
  • eHELP access
  • 3-way Conferencing

ESI ePhone 7

The ESI ePhone7 is a revolution in business communications. It’s the first of its kind bringing a smartphone experience to your desktop. This unique phone is as simple and intuitive as your mobile device.

  • 7” color touchscreen display
  • Quickly access your contacts by name or number
  • Easy integration of all contacts
  • Delivers the familiar user experience of a mobile phone
  • Eliminate button programming
  • Contacts, Call History and Visual Voice Mail are quickly accessible
  • Co-worker directory with presences/availability
  • Set favorites and groups for quick access to users
  • Ongoing upgrades and updates with no user-required actions                                                                                                                  

Need more help with your business telecom solutions? We have a team of highly experienced professionals waiting to assist you. If you have questions or comments, please submit your message below or you can contact us today!

What You Need To Know About Konftel 300Wx

Konftel is a Swedish brand that helps the ever-so-industrious people in the corporate world with the wide variety of business conference telephones they offer. It is one of the world’s leading companies of highly esteemed manufacturers within audio conferencing solutions. Konftel has sold over a million conference telephones and has helped companies all over the world in saving time and money while lessening its environmental impact.

One of the excellent products of Konftel is the wireless conference phone – Konftel 300Wx.

The Konftel 300Wx is the perfect conference phone wherever the meeting may be. This wireless conference phone allows you to have meeting wherever you like without having to worry about network and power outlets. With a USB port, Konftel 300Wx is ready for all the apps and services most of us use to communicate such as Skype for Business and Google Hangouts. Because it supports wireless HD calls, this conference phone comes with a patented OmniSound audio technology. This technology provides the audio conference an impressive and crystal clear sound in both directions through a hypersensitive microphone with 360 degrees sound pickup and speakers that provided powerful sound distribution to all participants. You will never have to compromise when your team goes in on an online meeting!

Konftel 300Wx is a conference telephone that gives absolute freedom and convenience. Here are the features of Konftel 300Wx:

  • Wireless DECT – SI, analog or GAP
  • Battery that can last up to 60 hours of call time without having to recharge
  • USB connectivity allows the phone to be used to make VoIP calls
  • OmniSound Technology with HD audio
  • Can meet up to 20 people
  • Record feature with SD memory card so you can listen to them later
  • Available for upgrade with smart features
  • Conference guide for easy set-up of multiparty calls

We hope we have helped you learn and generally understand Konftel 300Wx. If you have questions or comments, please submit your message below or you can contact us today!

Comparing the Konftel 55 and Konftel 55Wx Conference Phones

One of the things that have made business life easier is connecting multiple called parties with multiple lines through one conferencing bridge. This is also known as an audio conference call. Throughout the years, many business telephones have supported audio conferencing solutions. It is a great way to save time and money while contributing to a better work environment.

Swedish phone manufacturer, Konftel, was formed in 1988 and has since built an excellent and trusted reputation as one of the world’s leading providers of audio conferencing solutions. Konftel continues to successfully accomplish its mission of helping people around the world easily conduct meetings no matter the distance. The manufacturer offers a wide variety of different business conference telephones that serve different purposes such as the Konftel 55 and the Konftel 55Wx.

The Konftel 55 is an easy to use desktop conference phone with crystal clear sound because of its patented audio technology OmniSound HD. It has the ability to connect with your computer, mobile phone, tablet and desktop phone with ease. Additionally, the call connections made using Konftel 55 can easily be transferred using the smart user interface of the LCD color screen. It also has the ability to record calls into a removable memory card which can be used in your computer for safe keeping.

Konftel 55 Features and Functions:

  • OmniSound HD
  • Rechargeable Battery (battery life can last up to 9 hours)
  • Two Year Warranty
  • SD Call Recording
  • LCD Color Display
  • Meeting Size to 12 people
  • USB Connection
  • Integration with UC Clients

While Konftel 55 is a great option for efficient web and teleconferencing, the Konftel 55Wx can do much of the same while enhancing staff productivity and creating a strong collaborative working environment for small to medium-sized businesses. This product has a lot to offer giving users fast access to their company’s client features directly through the phone’s touchscreen with just a swipe or a tap of a finger.

Konftel 55Wx Features and Functions:

  • OmniSound Technology
  • Optional Wireless Connection
  • Phone and Tablet Connection
  • Bluetooth with HD
  • Meeting Size to 20 people
  • Integration with UC Clients
  • Recording on Memory Card
  • USB Connection

Konftel have made such a good name for themselves as a company with their contributions to the telecommunications market. They can be relied upon for effective results that are consistent, and these products prove it.

We hope this was a helpful comparison of these two great Konftel phones. Either one can contribute greatly to your business or company. If you need additional assistance in deciding which conference telephone is the right one your company, contact us today. Call us at 757-523-9646 or comment below.

PBX, VoIP, or Multi-Line: Which Type of Phone System Is Best for Small Businesses?

For more information, read our blog “4 Facts You Need to Know about Phone Systems”.

Choosing a phone system even for a small business can be a difficult and time consuming task as a business owner. The number of phone systems offered in the market, not to mention their unique and special features, can make your head spin. It may tempt you to impulsively buy one just to get it over with without even checking if it’s suitable for you! Don’t’ worry! You can relax because we have made it easier for you. Before you decide, it is good to list out all the necessary features for your business to make it easier for you to cross out what you don’t need.

Before we get started identify where your business fits within the phone systems market. Here is how phone systems are categorized:

Micro business = 1-10 users
SMB (small to medium-sized business) = 11-250 users
Mid-Market = 250-1000 users
Enterprise = 1000+ users

Here are the three types of phone systems that are available for your business:

Multi-Line Phone System

This phone system means exactly what it’s called. Unlike a single-line phone system, it allows you to take several calls at a time as well as transfer calls. The most important thing to look for in this phone system is how many lines it can support which will, of course, depend on how many users you have. Other than the ability to wait, hold, and transfer calls, the multi-line phone system can also host conference calls and supports voicemails. These systems havespeaker-phones and a screen display for caller ID.

The multi-line telephone is a traditional, basic small business phone system. It is what you find in most offices but with that in mind, it means that this system relies on a landline phone network which are less flexible and portable.Sometimes, this solution is more costly and challenging when it comes to upgrades.

Private Branch Exchange (PBX)

The PBX is fundamentally a private phone network for the company. Instead of having the call switching and routing happen directly through a phone unit, the PBX is centralized. It has all the features of the multi-line phone system and more.

The features include:

• auto attendant
• autodialing
• automated call routing
• call monitoring and recording
• customized call menus
• hold music or messaging
• least-cost routing
• location-based routing
• customer service screen popping
• session initiation protocol
• unified communications

It is also very flexible which means it can be hosted in the cloud and can handle VoIP calls when upgraded. However, it is often more expensive and difficult to upgrade in the long run, and can be at risk of power outages.

Voice over Internet Protocol (VoIP)

What makes VoIP special is that this system runs on an internet connection. It is what most new businesses use these days because of its flexibility, adaptability, and affordable price. With just a few clicks, you will avoid the trouble of installing and maintaining phone lines in your offices and business stores.

VoIP has all the features the traditional PBX system has and more:

• advanced reporting and analytics
• click to call
• instant messaging
• internet fax
• integration with CRM and other software
• log-ins from any device
• presence management
• video conferencing
• virtual phone lines for smartphones
• voice-to-text transcription

The VoIP system has given access to technology that small business owners previously could not enjoy due to prohibitive costs.

However, the VoIP system can be very vulnerable if the internet connection is weak which can result in poor sound quality and therefore, poor customer service. It can also be challenging to self-install. Getting professional help from an authorized dealer is recommended.

Depending on your business’s current infrastructure, technology needs, and comfort, a multi-line phone system, PBX, or VoIP are all solutions that can help your business communicate more efficiently.

Click here to know how to choose the right small business phone system!

How to Choose The Right Small Business Phone System

What if making one change could completely transform your business?

It may sound a little dramatic. However, choosing the right small business phone system is a complete game changer for your company.

Many businesses do not know how to pick the office phone systems that are right for them. Keep reading to discover how to do that!

How to Pick the Best Small Business Phone System

Before you can explore the different phone system options, you must first figure out what your exact needs are. This dictates which office phone systems are right for you.

For instance, you need to determine if you want to have phones that are connected to a landline or if your business could (and should) rely on mobile phones instead. You must also determine if you want to go with a local telephone provider or use a Voice Over Internet Protocol system instead.

Keep going to discover more about each of these and what the pros and cons of these choices are.

The Landline Option

Landline office phone systems are the traditional choice. This is what both your parents and your previous employers had, and you’re likely to already know your way around the system.

The benefits of a landline is that costs are typically low, and you may be able to negotiate even better deals with the local phone company. Furthermore, that same company will be who you can turn to in the event that anything goes wrong.

However, landlines are limited to the office itself. In a time where many jobs rely on freelancers and telecommuters, you may have many people who would never take advantage of this particular system!

The VoiP System

voice over internet protocol system (also known as VoiP) is a phone system that runs over the internet. As such, it allows users to take advantage of it from anywhere in the world.

That level of versatility is the primary advantage of a VoiP system. However, you will still need to figure out where the VoiP system will be located.

You have the option to house the system onsite at your business or to have it fully hosted on the cloud. This typically means the difference between paying a one-time fee for an onsite setup or paying an ongoing fee for cloud services.

While onsite sounds tempting, keep in mind that you will have to repair any problems onsite yourself. For cloud services, a third party will handle any necessary maintenance and repair.

One final thing to be wary about with VoiP office phone systems is that they require an internet connection at all times. If you or a remote worker are experiencing internet issues, then it can keep you from making or receiving any phone calls.

The Bottom Line

You’re interested in setting up the best small business phone system but you don’t know where to start? That’s where we come in.

At South Bay communications and Security, we have the office phone systems you need for your business to grow. To see how we can help your business transform, contact us today!

The Best Phone for Your Retail Company

Looking to improve the telecommunication system for your retail business?

The technology of business phones has evolved significantly in recent years. For example, 40% of small businesses have adopted VoIP.

Read on to learn 5 key features that you should look for in retail business phones before you buy!

1. Find Me, Follow Me Functionality

Find Me, Follow Me is a sequencing feature of many modern phone systems. It allows you to set rules of how real-time calls are forwarded through the system.

For example, you could set up a sequence that sends calls to an office line first, then to a cell phone if the first line doesn’t pick up, to another employee, or to voicemail or a call center.

For sales-oriented businesses, this feature can make a huge difference on your bottom line.

This type of call forwarding is especially useful for businesses with clients in different time zones. It can allow you or a remote team to take calls outside of regular business hours without a hitch.

2. Scalability

For small businesses that are looking at long-term growth, scalability in business phone systems is key.

Extra physical wiring and equipment can make adding new lines or extensions over time difficult.

For that reason, it’s important to choose a system that can grow with your business so that you don’t need to replace it after a few years.

3. Visual Voicemail

While voicemail is an important cornerstone for companies, listening to voicemails can be a time-consuming task.

Digital phones, like the ESI ePhone 7, allows for visual voicemail. It’s also worth mentioning that this phone functions like a smartphone on your desk!

Voicemail transcriptions can help you and your team cut down on the time spent listening to customer and client voicemail messages.

4. Cloud-Based Systems

Speaking of digital, these types of phone systems allow for cloud functionality.

By moving your phone system to the cloud, you’ll benefit from increased security and simplicity.

For small businesses that don’t have an IT department to handle infrastructure, moving to a cloud-based system allows you to pass off management to a dedicated team.

Cloud-based digital phones cut down on the amount of physical space used in the office for equipment and phone lines. Also, digital systems are often easier to manage using intuitive browser interfaces.

5. Advanced Call Features

Last but not least, advanced call features are a must for business phones in 2018.

Being able to seamlessly monitor calls, whisper in, conference, and record are crucial functions for businesses needing quality assurance.

With a digital infrastructure, these features and more are just a mouse click away!

Looking For Business Phones?

With this checklist in mind, you’ll be equipped with business phones that are a perfect fit for your retail company!

Did we miss any features that you would definitely need for your organization? Let us know in the comments!

Are the business phone options overwhelming? Not sure where to start? Contact us and we’ll be happy to answer any questions you have!

How to Choose an Office Paging System

Does your business need a boost in productivity? The quickest way to boost employee morale is to have an effective way to communicate.

And it all starts with an office paging system. A system like that will ensure you can give direction to multiple employees at a time.

There won’t be any more confusion and you won’t have one employee doing a different task from the rest of the group. You can clearly state what needs to be done.

But do you know what should be included in an office paging system? If you’re shaking your head, don’t worry, we’ll go over key features.

Ready to find out what they are?

Let’s get into it!

Choose Appropriate Listening Levels For Your Office Paging System

While an office paging system is for giving direction, your employee’s hearing should be in mind at all times. If not at appropriate levels, the paging system you choose could be damaging to their hearing.

Keep in mind, anything above 115dB should be avoided. A person can only listen to sound at 115dB for 15 minutes. After that, it’ll begin to damage their eardrum.

You want the sound to be loud enough to reach the entire facility. That also includes background noise.

Go Wireless

If you have a smaller facility, wireless is the way to go. You can communicate from the main console or from your phone.

It provides the same benefits as a wired network does, including the ability to add safety features like a panic button. And you can customize your facility with wireless LED boards that display important messages.

Choose a Reliable Brand

When it comes to communication and security, we provide our clients with the best. Our paging system is through Valcom, which is great for businesses and organizations.

Their high-quality speakers provide the right amount of sound needed for everyone to hear. Along with their overhead speaker system, there are also emergency notifications through computer pop-ups and visual signs.

It also includes other features that’ll come in handy such as notifications when someone is not at their desk. Or to get everyone energized in the morning, background music can be played.

Keep Design in Mind

With employee safety being a top priority, the design of the paging system is important. It’s vital that you get enough speakers to fill every space. Even the smallest room in the building needs a speaker.

Just because you get speakers that are loud enough, doesn’t mean you have enough of them. Smaller speakers can be included in the spaces that may not get a lot of foot traffic. But you’ll have peace of mind knowing your bases are covered so if there were an emergency, employees would know.

Our packages include everything needed to ensure a safe working area. You’ll get everything that’ll fit facilities of all sizes.

Wrapping Up on Choosing an Office Paging System

When it comes to effective communication within a business, quality of sound matters as well safety and security.

Ready to outfit your business with the best paging systems available? Contact us today!

7 Reasons Why Voice Mail Can Help Your Business

The idea of using voice mail may sound strange in the internet age. Yet, it provides great solutions for business communications and customer service.

Your saved greeting message should be short, unique, and engaging. You should record the message in a place without background noises. These make you appear unprofessional.

While email is the most prolific communication tool, it would be unwise to neglect the others. Unfortunately, many business owners believe voice mail is no longer relevant. Moreover, others fear their employees will use it to avoid picking calls.

Read on to learn how taking messages for missed calls can help your company.

Benefits of Using Voice Mail in Your Business

Some people never know how to respond when they miss a phone call. There’s the underlying worry the person on the other end won’t be understanding. In business, such situations can hinder sales and damage relationships.

Here are seven reasons how voice mail can make a difference to your company:

1. It Enables Customer Retention

We all know the frustration of being put on hold or the phone ringing but no one picking up. This is the easiest way to lose customers. Some are impatient, whereas others will be put off by your customer service.

Having a system for taking their calls ensures their call goes through. Plus, they receive a guarantee you will call them back to address their issue.

2. Eliminates the Need for Administrative Support

If you are thinking of cost-saving ideas for your business, then hiring less staff should be at the top of your list. You won’t need to hire many administrative staff if you have a system for your missed phone calls.

3. Get a Detailed Message from Your Clients

You can listen to the recording from your clients without any filters. For example, fellow employees may distort the message they got from a customer. Thus, you’ll be able to provide the right solutions.

4. Time to Prepare Solutions

It’s tougher to come up with solutions on the spot. A recorded message gives you enough time to plan your response. This means you can expect a positive outcome when you speak to the customer.

5. Enjoy the Convenience

This system is convenient because you can retrieve the messages at any time and place. That means you’ll get it even if it’s outside office hours.

Moreover, you can add a transcription feature to your system. This gives you a printout of the message. Or, it can forward the transcribed message to your email address.

6. Improves Business Efficiency

Leaving messages saves time for customers and your business. Customers don’t have to wait on the phone for an attendant.

The system allows you to route the message to the right department. Thus, they can try to resolve the customer’s needs. This efficiency lowers operating costs while boosting customer retention and satisfaction.

7. Call Screening

With voicemail, your staff can answer priority phone calls and allow the system to pick up the rest. This enhances productivity and efficiency in your business operations.

Learn More About Communications and Security

As the benefits above show, it is not yet time to give up on voicemail. Though the internet is offering many solutions, there is still some value in the old ways. This system will allow you to offer your customers 24-hour services.

Contact us to learn more about communications and security.

7 Conference Call Etiquette Tips You Need to Know

The business world is full of tips and rules to help create a good first impression. But what if that impression isn’t made in person?

Conference calls are a bit of a mixed blessing. On one hand, it’s easier than ever to get in touch with your colleagues and partners around the world. But on the other hand, no one ever really teaches conference call etiquette.

So how can you make sure you leave a good impression? For inspiration, check out these conference call tips:

1. Introduce Yourself

Think of your conference call like any other type of formal business meeting.

It’s simply polite to greet everyone and introduce yourself when you first hop on the call. This rings especially true if you’ve never spoken to several other members of the call.

Furthermore, it also gives whoever is leading the call a clear idea of whether or not everyone is present.

2. State Your Name before Speaking

This may not be necessary all of the time (mainly if you’re leading the call), but it’s a good idea to clarify who is speaking. Especially if you’re on a larger conference call, it may be tough to have everyone’s voices and opinions heard.

Conference call etiquette suggests that identifying the speaker is a great way to keep things on track.

3. Take Notes

It isn’t uncommon for receptionists or assistants to be present during a business call. This is precisely where the additional clarification becomes helpful.

Taking notes is a great way to keep a record of what was discussed in the process of the meeting. Additionally, it shows an extra level of attentiveness. You can use the notes to formulate follow-up questions.

Of course, make sure that you’re still paying attention. The last thing you want is to get so wrapped up in your notes that you lose track of the speaker’s message.

4. Confirm the Correct Time

There’s no guarantee that everyone on the conference call will be in the same time zone. Make sure that you have the right date and time so you’re not accidentally late.

In many cultures, being late, especially to a business meeting, is a sign of rudeness.

Send a quick confirmation e-mail to everyone on the call a day or two ahead of time.

5. Don’t Eat or Drink into the Phone

This is typically a given, but it never hurts to reiterate. Even if the conference call takes place during your lunch period, resist the urge to eat while on call.

6. Mute Your Phone When Not Talking

On a similar note, there are tons of office distractions that many of us don’t even realize are a problem. For example, you may not notice that noisy air conditioning unit, but the other callers may.

Make sure to place your phone on mute when you’re not speaking. This will minimize distractions and make sure your voice is heard.

7. Don’t Forget to Thank Everyone

Finally, thank everyone for taking time out of their busy days to participate in the call. Conference calls, even short ones, can be a distraction from work.

Last Thoughts on Conference Call Etiquette

Above all else, be courteous and patient. Follow these rules and you’re sure to impress everyone with your communication skills.

Don’t forget that we offer great deals on phone systems for every type of office environment. Get in touch today to find how our phone systems can make your office more productive!

The Best Digital Phone Systems For Small Businesses

When it comes to digital phone systems, small businesses have different needs to their larger cousins.

You don’t want a system intended for a large business operating across several floors because most of the functionality is redundant.

Nor do you want your employees passing the single handset back and forth, queuing to use the phone.

Small businesses are estimated to spend 20 hours per week on marketing. While much of that takes place online, you need a robust system to cope with your marketing calls.

We’ve rounded up some of the best systems to suit small businesses. Read on to discover what we chose!

The Cloud-Based System – 8×8

8×8 digital phone systems provide their cloud-based service through a Voice-over-Internet Protocol (VoIP) system.

You won’t need lots of hardware clogging up your office, which can be a concern for small businesses. The only requirements are IP phones and high-speed internet.

They work with a range of call carriers, and they operate 15 global data centers. If one goes down, your information transfers to another to maintain your service.

Your employees also get their own direct line, so callers won’t tie up the main business number. You’ll need to pay a monthly fee per user, but you get a lot of features for your money.

The Analog-Compatible System – VTech ErisTerminal

Perhaps a cloud-based solution doesn’t suit your business location. If your offices still have traditional telephone wiring, this system still supports analog extension phones. But you can also run wireless models if you don’t have access to nearby Ethernet cables.

The system gives you the option to host your phone systems in the cloud if that works best for you.

The ErisTerminal is such a good choice because of its flexibility. But it’s also easy to expand up to 500 extensions so the system can grow with your business.

Scalability is a key point to remember when choosing a phone system.

The Smartphone-On-Your-Desk System – ESI ePhone 7

Are you used to using a smartphone you get confused by desk phones? The ESI ePhone 7 is the choice for you.

The touchscreen display behaves just like a smartphone. You can bring up contacts using their name or number.

It also means you can dispense with programming the phones using buttons. With a couple of taps, you can access your call history, contacts, or voice mail.

Best of all, the phones update themselves with upgrades. Just leave them to what they do best.

It may seem like a lot of technology for a small business. But when your staff feels confident using that tech, they’ll be far more productive.

We Can Help You Find Digital Phone Systems to Suit You

With so many choices, it can be difficult to know which system suits you best.

Cloud-based or traditional set-up? Do you need an additional mobile app or just the extensions? So many options!

If you’re not sure which digital phone systems are best for your business, give us a call. We’ll help you find, install and maintain the system that will help your business flourish.