More and more companies switch from POTS (Plain Old Telephone System) to VoIP, because of the great saving opportunities and higher return on investment (ROI) it offers. However, there are many hidden costs to a VoIP implementation: beware and plan accordingly.
VoIP is a real-time application that requires more resources than traditional email, HTML and databases. Companies switching over to VoIP have no choice but to make these improvements in the network systems and power supplies, because they are critical components.
These improvements are essential and should be treated as mandatory!
The switch to VoIP can introduce unexpected risks into the phone system of a company. Small businesses are especially vulnerable, because they may not have the number of trained, qualified personnel that larger companies have. Smaller companies are also less resilient to any disruptions of business.
Confidentiality Threat – Calls could be eavesdropped upon and/or recorded and voicemail may be tampered with which could lead to the loss of sensitive information, corporate secrets and/or identity theft.
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